** Please do not apply for this position from outside of Canada & US. We do not offer any assistance in immigration to Canada or work permits.

Job Description
We are seeking a dynamic and experienced Network Administrator. We are on an ambitious growth plan and it is imperative the candidate is able to work within dynamic, fast paced and leading edge business environment. We are a results based organization where good work is recognized and rewarded.

As Support Specialist you will be responsible for providing both remote and on-site support to end users. As a help desk support specialist you will also analyze and resolve problems associated with server, desktops, notebooks, networking hardware, managed LAN Security, and monitor networks and server performance. Your focus will be on call resolution as well as customer satisfaction. This position requires strong troubleshooting, analytic and diagnostic skills, along with good communication abilities.

Typical duties include:

• Coordinating and implementing network software and hardware upgrades
• Troubleshooting and resolving LAN/WAN performance, connectivity and related network problems
• Analyzing business problems and assessing how automated systems can be implemented to solve them
• Gathering user(s) and system(s) information and analyzing requirements in consultation with both business managers and end users
• Providing assistance to Network Administrator for daily operational maintenance.
• Making recommendations on hardware and software procurement to support business operations.

Qualifications:

• Associate's degree and/or equivalent from two-year College or IT-Specific School; or 4 to 5 years of related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Servers and Server products i.e Exchange, Active Directory, and SharePoint.
• Experience with network technologies – Firewalls, Routers, Email Gateways, Spam appliance etc.
• Experience with backup and antivirus system administration
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values; Benefits organization through outside activities.
• Excellent written and oral communication skills with a proven ability to translate complex technical concepts into understandable terms tailored to your audience
• Experience with Remote Management and Professional Services Automation (PSA) software will be an asset.
• Comfortable interacting with all levels of management and end users. Highly motivated and strong desire for continuous learning. Strong customer service orientation
• Excellent time management and organizational skills adept at effectively dealing with multiple competing priorities while consistently meeting deadlines

We thank you for your application, however, only selected applicants will be contacted. **Encompass is an Equal Opportunity Employer